Frequently Asked Questions (FAQ)


Interface.

Q. How I can play audio/video files?
A.
To play a video file just double-click its name (if the "Info tips" option is enabled you can also press the "Play" button displayed in the preview window).

 

Q. How I can download all the newsgroup content ?
A.
Just press "Download all the newsgroup content" toolbar button.

 

Error messages.

Q. I can't connect to a newsgroup, I have an error when I try to connect:
Socket error #11001(#11004). What does that mean ?
A.
Socket error #11001(#11004) occurs because of some bandwidth troubles (either yours or your news server's). Try to reconnect later.

 

Q. What does the "Connection closed gracefully" message mean?
A.
This means that a timeout has occured (no data has been sent or received within a certain period of time). Try to reconnect again.

 

Q. I've got "Connection explicitly refused  by NNTP server" message. What does that mean ?
A. This error usually occurs because you have no permissions to use this newsserver. Try to connect to your ISP's one.

 

Newsservers.

Q. I am novice here. How I can connect to newsserver?
A. You should to know your newsserver name (It usually looks like news.your_provider.com). Just create new account for it (click here to have more info...) and press the "Connect" toolbar button.

 

Q. My provider is AOL. How I can connect to newsserver?
A. AOL doesn't provide a standard NNTP news server, but you can use some third-party news server. Click here to find one.

 

Usage.

Q. I click on a message, it's downloaded and then disappears. What happens ?
A. This message doesn't contain any files of supported  types or contains a damaged one.

 

Q. Express NewsPictures can't process some partials. Can I combine partials manually ?
A.
Yes, you can. Just select wanted parts and click on the "Combine selected parts manually" . See more info...

 

Can't find your question? Do not hesitate to ask them to us.

newspics@right-soft.com

http://www.right-soft.com/contact/ .